Privacy Policy - Softvole

At Softvole, we respect your privacy and take the protection of personal data seriously.

This Privacy Policy explains how Softvole (“Softvole,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit or use https://softvole.com/, contact us, request a quotation, communicate with our team, or use our services.

This Privacy Policy should be read together with our Terms and Conditions.

By using our Website or providing personal information to us, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Legal Entity: Softvole

Registered Address:
4th floor, Sylco Tower
Jailroad Point
Sylhet, Bangladesh, 3100

Website: https://softvole.com/

Softvole is a white-label WordPress and WooCommerce production partner primarily serving agencies and other businesses that provide website services to their own clients.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

Our Website
Contact and inquiry forms
Quote or project requests
Email communication
Sales and business communication
Project onboarding
Client and agency communication
Website care and support services
Other online or offline interactions where this Privacy Policy is referenced

This Privacy Policy does not automatically apply to third-party websites, services, plugins, hosting providers, payment providers, or other platforms that have their own privacy policies.

3. What Personal Data We May Collect

Depending on how you interact with Softvole, we may collect different categories of information.

3.1 Contact and Identity Information

This may include:

Full name
Company or agency name
Job title or role
Email address
Phone number
Country or region
Business address
Social or professional profile information you choose to provide

3.2 Project Information

When you contact us about a project, we may collect information such as:

Project requirements
Website URL
Project brief
Budget information
Timeline requirements
Technical requirements
Design requirements
Business information
Preferred services
Communications and feedback

3.3 Account and Technical Information

When you interact with our Website or online systems, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Operating system
Device type
Screen or browser information
Referring page
Pages viewed
Approximate geographic information
Date and time of access
Website interaction data
Error and diagnostic information

3.4 Communication Information

We may retain information contained in communications with us, including:

Emails
Inquiry submissions
Project messages
Support requests
Meeting-related information
Feedback
Attachments
Other information you voluntarily provide

3.5 Business and Transaction Information

Where relevant to a project or commercial relationship, we may process:

Company information
Invoicing information
Payment status
Transaction information
Contract information
Purchase information
Information required to provide or administer our services

We do not need or intentionally request full payment-card credentials through ordinary website forms.

4. Information You Provide About Your Clients

Because Softvole primarily works with agencies, you may provide information relating to your own clients during a project.

For example, an agency may provide:

Client names
Website information
Business contact details
Website content
Customer or user information
Project data
Technical information
Other data required to build, maintain, migrate, or support a website

Where an agency provides personal data relating to its own clients or users, the agency is responsible for ensuring that it has the required legal authority and appropriate instructions to provide that information to Softvole.

Where Softvole processes personal data on behalf of an agency, Softvole may act as a processor or service provider depending on the nature of the processing and applicable law.

5. How We Collect Information

We may collect information:

Directly from you
From your company or agency
Through forms on the Website
Through email
Through project documents
Through business communications
Through cookies and similar technologies
Automatically through Website and server logs
Through third-party services used to operate our Website or services
From public business sources where permitted by law

We do not intentionally collect more personal information than reasonably necessary for the purpose for which it is processed.

6. How We Use Personal Data

We may use personal data to:

Respond to inquiries
Provide quotations
Understand project requirements
Provide website design and development services
Deliver and manage projects
Communicate with agencies
Provide technical support
Provide website maintenance
Process payments
Manage contracts and invoices
Improve our Website and services
Maintain security
Prevent fraud and abuse
Diagnose technical problems
Measure Website usage and performance
Send service-related communications
Send marketing communications where legally permitted
Maintain business records
Meet legal and regulatory obligations
Protect our legal rights and interests

We will not use personal data for unrelated purposes that are materially inconsistent with the purpose for which it was collected, unless permitted or required by applicable law.

7. Lawful Basis for Processing

Depending on the circumstances, we may process personal data based on one or more lawful grounds available under applicable law, including:

Your consent
Taking steps at your request before entering into a contract
Performing a contract
Complying with legal obligations
Protecting legitimate business or legal interests where permitted by law
Protecting security and preventing fraud or abuse
Other lawful grounds recognized under applicable law

Under Bangladesh’s Personal Data Protection Act, 2026, consent is one of the recognized bases for processing personal data, subject to the requirements and exceptions provided by law.

Where consent is the basis for processing, you may withdraw that consent subject to applicable legal requirements and limitations.

8. Cookies and Similar Technologies

Softvole may use cookies and similar technologies to operate, secure, analyze, and improve the Website.

Cookies may be used for purposes such as:

Essential Website functions
Security
Remembering preferences
Understanding Website usage
Measuring performance
Improving user experience
Analytics
Marketing or advertising, where applicable

Some cookies may be placed by third-party services used on the Website.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Where applicable law requires consent for non-essential cookies or similar technologies, Softvole will seek the required consent.

9. Analytics and Website Usage Data

We may use analytics or similar technologies to understand how visitors use the Website.

This may help us understand:

Which pages are visited
How visitors reach the Website
Which content performs well
Website performance
General visitor behavior
Technical problems

Analytics providers may process technical or usage information according to their own terms and privacy policies.

Where required by law, appropriate consent or controls will be provided.

10. Marketing Communications

We may occasionally send business or marketing communications about:

Softvole services
New services
Website-related resources
Company updates
Offers
Agency partnerships
Relevant business information

Where required by applicable law, we will obtain consent before sending marketing communications.

You may unsubscribe from marketing communications using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications does not stop essential service communications, such as project, payment, security, legal, or account-related messages.

11. How We Share Personal Data

Softvole does not sell your personal data.

We may disclose personal data where reasonably necessary to operate the business and provide services.

This may include sharing information with:

Service Providers

We may use third-party providers for services such as:

Website hosting
Infrastructure
Cloud storage
Email
Communication
Analytics
Security
Payment processing
Scheduling
Customer relationship management
Software development
Technical support

These providers may process personal data on our behalf or under their own applicable privacy terms.

Professional Advisers

We may share relevant information with:

Lawyers
Accountants
Auditors
Insurance providers
Other professional advisers

where reasonably necessary for business, legal, accounting, or compliance purposes.

Legal and Regulatory Authorities

We may disclose personal information where required by:

Applicable law
Court order
Government authority
Law enforcement request
Regulatory requirement
Legal process

We may also disclose information where reasonably necessary to prevent fraud, investigate misuse, enforce our agreements, protect rights, or protect the safety and security of our business and users.

12. White-Label Agency Relationships

Because Softvole provides white-label services, an agency may share information belonging to its end client with us.

Softvole generally uses such information only as reasonably necessary to provide the requested services.

We do not intentionally use an agency’s confidential client information for unrelated marketing or sales activity.

Where the agency has entered into confidentiality or data-processing obligations with its own client, the agency remains responsible for ensuring that information can legally and appropriately be shared with Softvole.

13. International Data Transfers

Softvole works with agencies and technology providers that may operate in different countries.

As a result, personal data may be processed, stored, or accessed outside Bangladesh where reasonably necessary to provide services or operate business systems.

Where personal data is transferred across borders, Softvole will take reasonable steps to ensure that the processing is carried out in accordance with applicable legal requirements.

Third-party service providers may have their own international data-transfer arrangements and privacy terms.

14. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

The retention period may depend on:

The nature of the information
The purpose of processing
The length of the business relationship
Contractual requirements
Accounting requirements
Legal obligations
Dispute resolution
Security requirements

When personal data is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal or legitimate business retention requirements.

Bangladesh’s Personal Data Protection Act, 2026 establishes limits and conditions relating to retention of personal data and requires appropriate handling of retained information.

15. Data Security

We take reasonable technical and organizational measures to protect personal data against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Accidental disclosure
Other reasonably foreseeable security risks

Security measures may include appropriate access controls, authentication practices, permissions management, secure infrastructure, backups, monitoring, and other reasonable safeguards depending on the nature of the information.

Bangladesh’s Personal Data Protection Act, 2026 requires appropriate technical and organizational measures to protect the security, integrity, and confidentiality of personal data.

However, no Internet transmission, website, server, cloud environment, or electronic storage system can be guaranteed to be completely secure.

16. Data Breach

If Softvole becomes aware of a personal data breach affecting personal data under our control, we will take reasonable steps to:

Investigate the incident.
Contain and mitigate the impact.
Assess the nature and extent of the incident.
Take appropriate corrective measures.
Make any legally required notifications.

Where required by applicable law, notification may be made to the relevant authority and/or affected individuals within the period and manner required by law.

Bangladesh’s Personal Data Protection Act, 2026 contains specific requirements relating to personal data breaches where significant harm may be possible.

17. Your Privacy Rights

Subject to applicable law and any legal limitations, you may have rights relating to your personal data, including the right to:

Request access to personal data we hold about you
Request correction of inaccurate or misleading information
Request completion of incomplete information
Request updates to outdated information
Request deletion or erasure where legally available
Withdraw consent where processing is based on consent
Object to certain processing
Request data portability where applicable
Request information about how your data is being processed

Bangladesh’s Personal Data Protection Act, 2026 provides rights including access, portability, correction, updating, completion, and withdrawal of consent, subject to the conditions and exceptions contained in the law.

18. How to Exercise Your Rights

To make a privacy request, please contact Softvole using the contact information provided at the end of this Privacy Policy.

Your request should include enough information for us to:

Understand the request
Identify the relevant personal data
Verify your identity where reasonably necessary

We may request additional information where required to verify identity or prevent unauthorized disclosure of personal data.

We will handle valid requests within the time required by applicable law.

In certain circumstances, we may be unable to fulfill a request, including where retention is required by law, where disclosure would adversely affect another person’s legal rights, or where another lawful exception applies.

19. Children’s Privacy

Softvole’s services are intended for businesses and professional users.

The Website is not directed specifically to children under 18.

We do not knowingly collect personal data from children for the purpose of providing services to them.

If we become aware that personal data belonging to a child has been collected in circumstances where it should not have been, we may take reasonable steps to delete or restrict that information, subject to applicable law.

20. Third-Party Websites and Services

Our Website may contain links to third-party websites or services.

These may include links to:

Social networks
Hosting platforms
Scheduling systems
Payment providers
Technology providers
External resources
Partner websites

Softvole does not control the privacy practices of third parties.

You should review the privacy policy of any third-party service before providing personal information to it.

21. Payments

Where payments are processed through a third-party payment provider, the payment provider may collect and process payment information under its own privacy policy and terms.

Softvole generally does not need to receive or store full payment-card details to provide its services.

The information we may receive from a payment provider can include transaction status, customer information, invoice information, payment amount, currency, and other information reasonably necessary to administer the transaction.

22. Business Records

We may retain certain information for legitimate business purposes, including:

Contracts
Proposals
Invoices
Payment records
Project documentation
Communications
Support records
Legal records
Accounting records

Some records may need to be retained after a business relationship ends because of legal, tax, accounting, audit, fraud-prevention, or dispute-resolution requirements.

23. Aggregated and Anonymized Data

We may create aggregated, statistical, or anonymized information from data we collect.

Such information will be used only where it no longer reasonably identifies an individual and may be used for purposes such as:

Business analysis
Website improvement
Service development
Performance measurement
Internal reporting

We will not intentionally use anonymized or aggregated information to identify an individual.

24. AI and Automated Tools

Softvole may use software, automation, artificial intelligence tools, or other technical systems in its internal business or service-delivery processes.

Where such tools process personal data, Softvole will take reasonable steps to ensure that the processing is appropriate for the purpose and consistent with applicable confidentiality, security, and privacy obligations.

We will not knowingly submit highly sensitive personal data to an external AI service unless there is a legitimate reason and the processing is appropriately authorized or otherwise permitted by law.

25. Confidential Business Information

Personal data is not the same as confidential business information.

During a project, an agency may provide Softvole with confidential information such as:

Business plans
Pricing
Source code
Product information
Client information
Marketing plans
Internal documents
Technical credentials
Project materials

Such information may also be protected under our Terms and Conditions, a separate NDA, or a Project Agreement.

26. Security of Credentials

When access credentials are required for a project, we use them only for legitimate project-related purposes.

The agency is responsible for providing authorized access.

We recommend that agencies:

Use separate project accounts where possible
Avoid sharing unnecessary administrative credentials
Use secure credential-sharing methods
Remove access after a project ends where appropriate
Maintain control over their own critical accounts

Softvole is not responsible for security incidents caused solely by credentials that were already compromised, exposed, improperly shared, or controlled by the agency or another third party.

27. Direct Client Contact

Softvole’s white-label model generally means that we communicate with the partner agency rather than its end client.

Where an agency authorizes direct communication with its end client for project delivery, any personal information shared for that purpose will be processed only as reasonably necessary for the engagement.

Softvole will not intentionally use such access to independently market competing services to the agency’s end client.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Last Updated date at the top of this page.

Material changes may also be communicated through appropriate Website notices or other reasonable methods where required by law.

Your continued use of the Website after an updated Privacy Policy becomes effective means that you acknowledge the updated policy to the extent permitted by applicable law.

29. Legal and Regulatory Compliance

Softvole processes personal data in accordance with applicable privacy, data protection, cybersecurity, contractual, and other legal requirements.

Where applicable, this includes compliance with Bangladesh’s Personal Data Protection Act, 2026, the Cyber Security Act, 2026, and other applicable laws and regulations.

Where mandatory legal requirements provide rights or protections greater than those described in this Privacy Policy, those mandatory requirements will apply.

30. Governing Law

This Privacy Policy is governed by the laws of Bangladesh, subject to any mandatory data protection rights or requirements that apply to you under applicable law.

Any dispute relating to this Privacy Policy will be handled according to the applicable dispute-resolution provisions in our Terms and Conditions, subject to mandatory legal requirements.

31. Contact Us

For privacy questions, data requests, corrections, deletion requests, or other privacy-related matters, contact Softvole using the information below.

Softvole

4th floor, Sylco Tower
Jailroad Point
Sylhet, Bangladesh, 3100

Website: https://softvole.com/

For privacy-related requests, please clearly state that your message relates to Privacy or Personal Data.

32. Your Acknowledgement

By using https://softvole.com/ or providing personal information to Softvole, you acknowledge that you have read and understood this Privacy Policy.

Softvole

Last Updated: September 22, 2026